Tuesday, March 29, 2011


Tomorrow I will work in the morning. Hope the day will be nice and smooth as it could get. 

::Dealing with customer or to be exact P.EOPLE is not as easy as I thought. Some strangers come towards you and yell.. because of something you never did.. or sometimes you don't even know the answer or how to solve the matter..beyond your expertise, smile all along.. forget your temper.. please them with good reasonable appropriately arranged words, hye! welcome to customer services. 

When you get sick or at least having a little flu, you will pray that you heal faster, not to entertain the feeling of being sick..why oh why? cuz you can't never sneeze while talking to customer or attending them with watery eyes/nose and even nosey voice is not allowed. You have to be presentable, efficient, proactive and always wear your smile :) now that sounds so fairytale! but it's so true..forget your tiredness.. Your physical and mental have to be fit! part of your job! and plus, you always have to know what to say.. of course...APPROPRIATELY!

Their problems are your jobs! When they forgot to collect things from the bus, defected toilet, passenger miss the bus, bus service fail to meet customer's satisfaction, routing, public transport, parking, elevator, student comes for research..omg! sounds so much for (JUST) external customer...what about internal ones? samee!always ensure they got the equality of services and have to please them all the time.. NO no don't get me wrong, this isn't about nagging of my job or whatt... Like can't you see..How blessing this job is? assisting OKU to buy bus ticket, entertain senior citizen (from simple chatting until assisting them to board the bus), be the map of lost foreigner, help a pregnant woman to bring their heavy bags..like...

OMAIGOSH! I am so happy Ya Almighty!I work and I get tired but I feel blessed and happy..just by receiving a simple thanks from customer..superb satisfaction! Entertaining big bosses, Press and media, foreigner, mental disorder guy (yes, i did), Government, business man, senior citizen, MALAYSIAN, pregnant woman and many many more..trust me! it helps me develop myself beautifully..even my BP is getting higher..but..I'm chill with that :) In one day, I would've met like ..EVERYONE!

Service industry is undoubtedly tiring, your weekends are our weekdays..when you're sleeping, we just started our shift, When you are enjoying the amenities in the building, we are busy to keep the facilities in a good condition.. But everyday is a reward to us.. Cuz your satisfaction is our achievement. Thanks to the crowd for being my remedy! ::

Tan Sri Hamid said, work is your ibadah. I agree!

Wednesday, March 16, 2011

Bitterheart or sweetheart?

Coincidently met my long lost friend yesterday..Wasn't that "lost" anyway, it just that we haven't seen each other for quite some time. Ironically I was working, but gladly almost reach its time to go back. So, I spent some time talking to her but working at the same time. Can u imagine how? please...just don't ^^ Talking to her made me swim back to the past. Because she is..someone from my past.. My heart was pumping with anger, I can't believe what I heard from her. I won't expose what conversation we've had but just to share some point of view of life, sometimes.. Don't bother about whatever others feel towards your action, cuz sometimes when we are too busy thinking about others' happiness,eventually we always realized the fact that we cannot please the whole world! There's no use torturing your heart and mind for some people who doesn't know whether you have ones by treating you like a robot, and don't take you seriously. Make life even simpler & don't complicate things, make it stable by what you received, you'd give back. Ok darling? take out the person/things in your life that contribute to your imperfections, let your life goes with your rhythm. By how u want it to be alright.. Life is so hard at 1st, especially when you just crashed into pieces after a big breakdown or something similar, but once you completed the healing process, you'll gain both.. happiness and strength!..& The next time you see misery, you don't sweat a lot like you used to.. :)

Yours Truly,
Voice within